Signing up to Octopus was very simple and only took a couple of minutes. Moments later I got an email explaining clearly what the next steps were, they have also been excellent on keeping me
Octopus customer service is fantastic. You always get through to a real person you can understand and they don’t mess about with providing customer satisfaction. They offer a great referral scheme and I have already
I switched to Octopus energy around a month ago with the link on this site and earned £50 credit. Very useful site – Thanks!
The perfect energy supplier experience. Joined from one of the biggies to Octopus a few months ago and have had absolutely no issues whatsoever. Very helpful staff and great communication emails.
Octopus Energy Review 2026: My Experience as a Customer
Last updated: August 2026
I’ve been an Octopus Energy customer since June 2019, so this Octopus Energy review is based on more than seven years of personal experience using Octopus Energy. I’ve used their online account, dealt with customer service, submitted meter readings and recommended Octopus to friends and family.
Overall, my experience with Octopus Energy has been very positive. The original switch was straightforward, communication has generally been good, and managing my energy account online has been simple.
What I like about the service
- My switch to Octopus was very smooth, with regular updates throughout the process.
- Octopus contacted my previous energy supplier with the meter readings needed for my final bill.
- In my experience, emails have generally been answered quickly and I’ve also found their online support useful.
- Submitting meter readings online is straightforward.
- The online account makes it easy to check your account balance, energy usage, tariff, payments and other account information.
- I’ve recommended Octopus to friends and family myself and have received referral credit from successful referrals.
Would I recommend Octopus Energy?
Based on my own experience, yes. I’ve been with Octopus since 2019 and have found the service straightforward to use. Of course, energy prices and tariffs change, so it’s always worth comparing the current options available for your home before switching.
Thinking of switching to Octopus Energy?
f you’re thinking of switching to Octopus Energy, read my step-by-step guide on how to switch to Octopus Energy to see how the process works. You can then use my referral link below to get £50 credit when you sign up. I’ll also receive referral credit from Octopus.
Existing Octopus customer? The standard new-customer referral offer may not apply. T&Cs apply.